Returns

RULES ON RETURNING GOODS
1. Returns and exchanges.
1.1 Returns shall be made in accordance with the provisions of 29 June 2001. The return of goods is subject to the Order of the Minister of Economy of the Republic of Lithuania No. 217 "On the approval of the rules for the return and exchange of goods".
1.2 The Buyer must send the returned goods by registered mail in the same manner as received. The registered consignment number must be provided to the Seller no later than 24 hours after dispatch.
1.3 The cost of returning quality goods for a refund or exchange shall be borne by the buyer.
1.4 If the Buyer wishes to return the item(s), the Buyer may do so within 7 (seven) days from the date of delivery of the goods to the Buyer by informing the Seller by email, attaching photos or a video of the item(s) and/or parcel describing the problem.
1.5 The returned goods must be in their original packaging, in good condition, undamaged, unused, in the same condition as when the Buyer received them, and must not have lost their merchantable appearance (no damaged labels, no peeled protective films, etc.). When returning the product, you must provide a paper (printed) proof of purchase (copy of the order, purchase order).
1.6 In the event of a return of a quality product, the Buyer shall be refunded only the amount of money paid for the product. Shipping costs are not refundable.
1.7 In the event of a return of a product that is not the same as the product received, the Seller undertakes to replace the product with the correct product. In the event that the required item is not available, the Buyer shall receive a full refund (for the item and the actual shipping costs incurred).
1.8 Where a faulty product is returned, the Seller undertakes to replace the faulty product with an equivalent product or to refund the Buyer's money.
1.9 In order to return the faulty product(s), the Buyer may do so within 14 (fourteen) days from the date of delivery of the goods to the Buyer by informing the Seller by email, attaching photos or a video of the faulty product and/or parcel describing the problem.
1.10.The returned faulty goods must be in their original packaging, in good order, undamaged, unused, in the same condition as when received by the Buyer, and must be in good condition in terms of their appearance (intact labels, protective film, etc.). When returning the product, a paper (printed) proof of purchase must be presented.
1.11.The Seller shall have the right not to accept the Buyer's returns if the Buyer does not comply with the return procedure set out in Clauses 1.4-1.5, 1.9-1.10 of these Terms and Conditions.
1.12. If the Buyer paid for the product with a gift voucher, the voucher and any additional amount paid (if any) shall be refunded.
1.13. If the Buyer returns an item purchased at a discount, the amount paid for the item shall be refunded together with the applicable discount.
1.14. Personalised goods made to individual orders or with inscriptions are non-returnable, unless the goods are damaged or the inscriptions are in error due to the fault of the Seller.

2. Final provisions.
2.1 These Returns Policy is made in accordance with the laws and regulations of the Republic of Lithuania.
2.2 These Rules shall be governed by the laws of the Republic of Lithuania. Any disagreements arising out of the implementation of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disagreements shall be settled in accordance with the procedures established by the laws of the Republic of Lithuania.